frequently asked

QUESTIONS

Natureworld Australia Pty Ltd is an Australian company, located at 31 Deakin Street, Brendale, Queensland; 30 minutes drive north of Brisbane CBD. Currency displayed on this website is Australian dollars (AUD).

*See Shipping Information for further details.

Shipping costs are calculated on the “CART" and "CHECKOUT” pages prior to you placing the order.
If no shipping options appear, please contact us to organise a shipping quote and order.

WAREHOUSE PICK-UP:
All items are available for pick up from our showroom in Brendale at no charge. Customers can also arrange their own shipping.

FASTWAY COURIERS:
A great option for getting your items fast with most cities Australia wide reached within 2 days. Fastway is also great value and available for all items under 2.1m and 40kg.

ESTIMATED SHIPPING COSTS AND TIME FRAMES:

SizePackaging
Type
Shipping
Method
RegionTime
Frame
Cost
Under
2.1m & 40kg
BoxedFastway CouriersAus. Wide1-15
days
Calculated at Checkout
Over
2.1m & 40kg
Crate /
Shrink Wrap
Fastway CarriersAus. Wide1-15
days
Calculated at Checkout

*An extra surcharge may apply if your delivery requires a tailgate lift truck for delivery. If pallet jack or forklift is available, this surcharge does not apply. All shipping estimates are based on working days - standard Monday to Friday week excluding public holidays.

We are currently searching for distributors and resellers in New Zealand. Meanwhile, if you would like to purchase an item, please contact us to discuss what options we can organise.

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Items that are in stock should be delivered within 2 weeks. If there are any delays, we will contact you.

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Quite simply we have just run out of this popular item and a new shipment will be arriving from our manufacturer within 2 months. You can select Join Waitlist on the product page and be notified when it is back in stock, or contact us to for more information.

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The product dimensions shown on the product pages are for shipping purposes. Actual dimensions will differ, especially if assembly is required. If you are concerned about a products actual size, please contact us to confirm.

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A reinforced plastic material composed of glass fibres embedded in a resin mix. Click here to read our blog article for more detailed information.

Your fibreglass replica requires little maintenance if kept indoors, however there are a few things you can do to keep it looking like new especially if kept outside in the weather.

Please note the following instructions;

  • Your replica is painted with exterior enamel paint.
  • Annually at least, wash with warm, soapy water or sugar soap if required using a soft cloth.
  • Do not wash with steel wool, or any other materials which may scratch or damage the surface.
  • If kept out-side, you will need to re-coat the clear protective coating every 12 to18 months depending on your climate. This can be done with a good quality enamel clear gloss (a spray can is alright), the replica needs to be cleaned before you re-coat with the clear coat.
  • We use Resene Uracryl Clear Semi-Gloss for our protective coating.
  • Give your replica a light hand sand using 240 grit sandpaper then clean off any excess dirt and grit and repaint per the paint manufactures specs. If you desire a high polish or glossy look use a high gloss Uracryl instead.
  • Colour finish touch up kits are available for small chips or scratches.
  • Note that we can do repaints and repairs at a cost estimate depending on the scope of work required.

Yes, you are welcome to request a custom colour on most of our products. This will be completed by our artisans overseas and included with our next container shipment. If you require the item within a certain time, we can have a stocked item customised locally at an additional cost. Simply contact us with your request and we can discuss the options. Below is a handy Pantone Colour chart to assist choosing your new colours!

View our Colour Range Contact us

All or our quality products are made to withstand normal use as a statue or piece of art. They are not made to climb on or be treated as a toy unless specified. All products that are made for outdoor use have a special resin coating to help them retain their colour and last many years longer.

Sure, if you would prefer - call us on 07 3889 9961 and enquire about an item and place your order.

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If you are looking for something specific and can't find it, contact us! Firstly we will try source from our suppliers what you are looking for, otherwise we can have anything specially made to meet your requirements! Contact us and one of our expert staff will be happy to help!

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We strive to ensure that every credit card transaction occurs within a secure environment. The natureworld.net.au website is secured with the strongest available 2048-bit encryption. We do not hold your credit card information after your order is complete, as it is submitted directly to our banks. Rest assure that your credit card and bank account information is secure every time you make an order.

Over the phone transactions are processed immediately using a secure NAB eftpos terminal and are not stored.

RETURNS

Our returns policy is 30 days from receipt of your goods. If 30 days have past since you received your purchase, unfortunately we can’t offer you a refund or exchange.

We only accept returns for products deemed to be faulty.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Delivery costs are not refundable. Return delivery costs are at buyers expense.

Please contact our office on 07 3889 9961.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us on 07 3889 9961 to arrange replacement.

Shipping
To return your product, you should mail your product to: 31 Deakin Street, Brendale, Queensland 4500, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Natureworld Australia Pty Ltd ABN 81 605 263 778 – PRIVACY POLICY

This Privacy Policy sets out our commitment to protecting the privacy of your personal information that we collect through this website www.natureworld.net.au (Site) or directly from you.

Please read this Privacy Policy carefully.  Please contact us if you have any questions.

You providing us with personal information indicates that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it.

If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this Site or any products and services offered on it.

1. Type of personal information collected

Personal Information: The type of personal information we collect may include is set out on our website. If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.

2. Collection and use of personal information

We collect and use the personal information for purposes including to contact and communicate with you, for internal record keeping and for marketing.

3. Disclosure of personal information

We may disclose personal information for purposes including to provide our products and services to you, and as required by law. Where we disclose your personal information to third parties for these purposes, we will request that the third party follow this Privacy Policy regarding handling of your personal information.

4. Access to and correction of personal information

Access: You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth).  An administrative fee may be payable for the provision of information.  We may refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

Correction: If you believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email. We rely in part upon customers advising us when their personal information changes.  We will respond to any request within a reasonable time.  We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date.

5. Complaints about breach

If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach, please contact us on the email address below.

6. Unsubscribe

To unsubscribe from our e-mail database, or opt out of communications, please contact us at the details below.

7. Storage and Security

We are committed to ensuring that the information you provide is secure.
For any questions or notice, please contact us at:

Natureworld Australia Pty Ltd ABN: 81 605 263 778
Email: [email protected]

Last update: 27 October 2015